Support Coordination

NDIS Support Coordination L1 & L2
NDIS Specialist Support Coordination L3
NDIS can be a very complex organization to deal with due to its vast, unique and new scheme of supports and it’s still finding its feet but it does deserve credit for changing the lives of thousands of people living with disability in Australia. If this is your first plan, then it is even more brain wrecking for people to make sense of it! But that is why we as coordinators are here to assist you in understanding the NDIS and navigating your journey!
Hello CaptainK provides independent and non-biased NDIS Coordination of Supports Services across Perth and regional areas York & Northam, WA; an administrative and navigation service that is separate from other direct NDIS supports and assists participants in exerting their choice and control whilst avoiding any conflict of interest as opposed to other providers providing multiple supports.
Support Coordination is a capacity building support that helps you to:
  • Understand and use your NDIS plan to pursue your goals
  • Connect you with NDIS providers, community, mainstream and other government services
  • Build your confidence and skills to use and coordinate your support.
What does a support coordinator do?
Like most NDIS support staff, Support Coordinators are paid on an hourly basis as-and-when needed for as long as the participant’s funding lasts. Unfortunately, most participants’ funding simply doesn’t last long enough for them to do all the above. And once participants’ funding has run out, there’s no obligation to continue supporting participants but at the same time it would be a breach of duty of care not to continue!
Support Coordinators need to set aside some time at the beginning of a plan to discuss honestly what can be achieved for people in line with their funding allocation. This helps to keep participants’ expectations realistic and ensures that they get the most possible value from their support.
Once this has been established, Support Coordinators and participants can work together to identify which services and outcomes are most important to them and establish clear expectations.
A support coordinator’s role is an incredibly challenging and complex role with a huge volume of work involved and allocated by NDIS so far in this scheme! It is most often underfunded with a huge list of tasks to do by a coordinator through actual plan implementation and safe navigation responsibilities over their shoulders! It has and can lead to huge individual and staff burnouts! Please respect and honor your coordinators as much as they respect you and your choices as it’s a tough road with NDIS forever changing its structure from time to time!
Role of Support coordinators
  • Connecting: They help connect you to NDIS and mainstream services through negotiation skills ensuring service agreements and service bookings are completed.
  • Capacity Building: SCs help you to understand and make sense of your NDIS Plan. They support you to build your skills to exercise choice and control over your life.
  • Coordinating Your Services: They help you to coordinate and navigate your supports in line with your budget in plan and your tailored needs.
  • Advice and Guidance: A SC is your guide with NDIS and gives timely advice regarding what’s right and wrong about your plan and supports and what you should do if things are not working out as per your choice and control to take charge of your NDIS plan.
  • Monitoring: Monitor and document your plan progress and make sure the supports in place are a right fit for you to achieve your goals.
  • Budgeting: A SC helps you get the most out of your plan and makes sure the supports you are getting are a value for the money allocated by NDIS through timely and effective budgeting skills.
  • Plan Reviews: Helps you prepare for your next plan review through collecting your various reports, liaising with your Multidisciplinary team such as therapists, plan managers, core support providers etc and in the end prepare a report of recommendation and submit it to NDIS for next plan. They also help you with the review meetings with NDIS planners and LACs.
  • Crisis Preparation: Your SC Supports you in crisis by directing you to correct channels and problem-solving issues within their scope of practice.
  • Confidentiality and Protection: Promoting and protecting safety of participants through maintaining accurate data and records of participants and confidentiality.
  • Reporting: SC has the duty of care of reporting any incidents or malpractice or fraudulent acts done during service delivery by providers towards participants to NDIS and NDIS commission or relevant other external bodies as required.
What doesn’t a Support Coordinator do?
  • As much as a Support Coordinator SUPPORTS AND ADVOCATES participants to informed decision making and build their capacity to self-advocate, they cannot provide ”Formal Advocacy, Formal decision making and Guardians/ nominee service.”  This should be provided by the Department of Social Services (DSS) and not the NDIS and your coordinator can refer you to the specific advocacy providers. Please refer to our advocacy links given on our website page for more details!
  • Participants may ask Support Coordinators to sign Service agreements of other supports on their behalf. Unfortunately, this is not something that they can or should offer to do. A service agreement is not a valid contract if it is signed by someone who has no legal capacity to sign on behalf of the participant. Support Coordinators can, however, play a key role in assisting with the process of filling the service agreements with participants details and reviewing them ensuring that they meet participant’s needs and goals and then sending them to relevant authorized person to sign.
  • Support coordinators cannot charge participants above the agreed NDIS price guide. They can however negotiate price with plan managed and self-managed participants below the agreed NDIS price guide.
  • Support Coordinators cannot be used to provide the kind of direct support that is usually funded by core budgets along with their coordination role. There should be a clear boundary on the duties carried out as they totally differ and so does their funding budget category and payment rates!
  • In cases where organizations provide both Plan Management and Support Coordination, these roles should be clearly delineated to ensure that Support Coordination hours are not being used to “double dip.” That is, the Support Coordinator not charging for tasks that are expected to be covered by the monthly Plan Management fee (e.g., processing invoices).
  • Support coordinators often end up having to support people during a crisis (usually done by Specialist Support Coordinator) which is within their scope role but many times due to inadequate funding this support needs to be guided and directed to other mainstream Crisis Support helplines.
  •  If Participant’s Funding and expertise of Coordinator is beyond their capacity and scope role, they should not provide this support but, however, participants should not be abandoned without any proper Exit or closure through effective handover to other services like Advocacy (for continuity of support) or informing NDIS of the current situation so that they are transitioned safely to relevant parties. In no cases should people with disabilities be abandoned by cutting down their supports abruptly for whatever reasons! It would be an act of  serious misconduct and breach to duty of care if done so!
Levels of Support Coordination
Level 1: Support Connection
This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and pursue your goals.
Level 2: Support Coordination
This support will assist you to build the skills you need to understand and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently, and be included in your community.
Support is important, but participants don’t just need to be supported in their day-to-day lives. They need a proactive and outcome-led approach to support that will help them to live more happily and autonomously within their communities. The key focus of NDIS, after all, is on helping participants with capacity building, charting a path to independence, and acquiring new skills and coping strategies.
A good Support Coordinator will be focused not just on providing you with value for money and getting the most out of every hour but tying your interactions specifically to the outcomes that are outlined in your plan. They should take the time to find out what’s important for you and help you to identify opportunities to move forward.
When a participant first meets with a new Support Coordinator, they should start off by outlining specifically how the support they provide will facilitate them to achieve desired outcomes.
Level 3: Specialist Support Coordination
This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist support coordinator generally assists participants with complex needs including issues revolving around accommodation exploration and crisis resolution and management while working as a team with MDT (multidisciplinary team such as Therapy, accommodation providers, your mainstream supports and informal supports, NDIS etc)
Our Service Guarantee and Personal Attributes:
  • We specialize in NDIS Support Coordination L2 and Specialist Support Coordination L3 bringing along a wealth of healthcare sector knowledge with qualified staff members with experience in working across range of sectors of disability, aged care and hospital care nursing and dealing with people with complex health and other social issues.
  • We don’t promise the world but always try our best to deliver honest and genuine work through integrity and accountability in all my administration, documentation and reporting to NDIS. Our service agreement Is developed as per NDIS compliance.
  • We Try to get back to you within 2 business days unless unforeseen circumstances.
  • We give expert NDIS advice tailored for your plan.
  • We stay up to date with NDIS sector knowledge and information and always push for innovative and creative applications of funding.
  • We treat you with respect, dignity and care and highly emphasize and uphold the client’s confidentiality of information.
  • We try to empower you by maximizing your potential through the NDIS plan and express your needs and choices in a safe and supported environment.
  • We are ethical with our work and understand if we are not the right fit for your support, we will happily refer you to another provider.
  • Our service guarantees no misuse of your NDIS capacity building supports by providing you with monthly billable time sheets of delivered coordination of supports thereby being transparent and open about our fees and charges.
  • We value your time and efforts in providing timely feedback and will endeavor to improve our service delivery.
  • Our strong person-centered approach, value of friendships and relationships, helps to build strong connections for people with disability and their families.
  • We support you to access interpreting and translating services where required to meet your language needs.
  • We pride ourselves on our strong commitment to, and track record of, child safety, through quality practice and relevant screening checks of service providers.
By Using our services, you’re trusting us with your information. We understand that this is a big responsibility, and we work hard to protect your information and put you under control.